Plain-language terms of service.
Effective April 30, 2026. We update this when we change anything material; you’ll get 30 days’ notice before changes take effect.
What you're agreeing to
By creating an account or using LoyaltyVIP, you agree to these terms. We may update them — we'll give you 30 days' notice for material changes by email. Continued use after the change means you accept the new terms.
Your account
You're responsible for keeping your credentials safe. Enable MFA. Notify us immediately at security@loyaltyvip.com if you think your account has been compromised. One human per account; sharing logins is prohibited.
Acceptable use
Don't use LoyaltyVIP to facilitate underage gambling, money laundering, or any activity prohibited by your jurisdiction's gaming laws. Don't try to access another user's data, scrape the marketplace, or reverse-engineer our APIs. Don't impersonate a host or a property without authorization.
Your content
Sessions, photos of W-2Gs and player cards, share-link payloads — they're yours. By using the product, you grant us the limited license needed to store, encrypt, and serve them back to you. We will never repurpose them for training, aggregation, or resale.
Free-tier commitments
Player-side accounts are free during launch and we plan to keep the core feature set free indefinitely. If we ever introduce a paid tier, it will be additive (extra features) rather than restrictive (paywalling features you already use). Any change here gets 30 days' notice.
Host accounts
Verified hosts agree to additional terms during registration, including verification of gaming license and employment. Hosts pay per-connection (no monthly fees) and agree never to misuse player data they receive via Share Links.
Termination
You can delete your account at any time; we hard-delete within 24 hours (except for tax-record retention required by law). We may suspend accounts that violate acceptable use, with notice when reasonable.
Liability
We provide the product as-is without warranty. We're not responsible for actions you take based on the data we surface (e.g. a comp prediction, a tier match estimate). We are responsible for keeping your data confidential and following our privacy policy. Standard limitation: our liability is capped at the greater of $100 or fees paid in the prior 12 months.
Disputes
We'd rather work it out by email first. If we can't, disputes are resolved by binding arbitration in the state of Delaware (US users) or relevant local jurisdiction (international). You waive class-action participation.